GLPI SOC Case Management Plugin

Overview

This plugin provides a specialized case management system for Security Operations Center (SOC) teams working with GLPI. It enables efficient creation and tracking of security cases with seamless integration into GLPI's change and request management workflows.

Features

Case creation and management dashboard
Integration with GLPI's ticketing system
Case timeline view
Severity classification system
Attachment handling for evidence
SOC-specific KPI dashboard and reporting
Role-based access control
Search and filtering capabilities
Multilanguage support (German, English, French, Italian, Polish, Spanish, Portuguese)

Requirements

GLPI >= 10.0.0
PHP >= 7.4.0

Installation

Download the ZIP file
Extract it in your GLPI plugins directory (glpi/plugins/)
Rename the directory to "soc" (this is important - the folder must be named "soc")
Make sure all files have correct permissions (www-data or apache user should be able to read them)
Navigate to Setup > Plugins in your GLPI web interface
Install and activate the plugin

Troubleshooting Installation

If the plugin doesn't appear in the plugins list:

Verify the plugin folder is named exactly "soc" (not "SOC" or "soc-plugin")
Check file permissions (files should be readable by the web server)
Check that all required files are present: setup.php, hook.php, plugin.php
Clear GLPI cache by removing files in /glpi/files/_cache
Restart your web server

Configuration

After activation, you can configure the plugin by:

Setting up access rights in Administration > Profiles
Customizing the dashboard widgets if needed

Usage

Access the SOC dashboard from the Management menu
Create new security cases with appropriate severity levels
Link cases to tickets and changes for comprehensive incident management
Track case progress through the timeline view
Generate reports on SOC team performance

License

GPL-3.0+

Author

Your Organization

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