Tips-Of-Mine/GLPI-Plugin-SOC-Case-Management
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tips-of-mine
2025-05-31 10:26:04 +02:00
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80
inc/caseticket.class.php Normal file
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<?php
/**
* SOC Case-Ticket relation class
*/
class PluginSocCaseTicket extends CommonDBRelation {
// From CommonDBRelation
static public $itemtype_1 = 'PluginSocCase';
static public $items_id_1 = 'plugin_soc_cases_id';
static public $itemtype_2 = 'Ticket';
static public $items_id_2 = 'tickets_id';
/**
* Get tickets for a case
*
* @param integer $cases_id
* @return DBmysqlIterator
*/
static function getTicketsForCase($cases_id) {
global $DB;
$iterator = $DB->request([
'SELECT' => [
'glpi_tickets.*',
'glpi_plugin_soc_case_tickets.id AS link_id'
],
'FROM' => 'glpi_plugin_soc_case_tickets',
'LEFT JOIN' => [
'glpi_tickets' => [
'FKEY' => [
'glpi_plugin_soc_case_tickets' => 'tickets_id',
'glpi_tickets' => 'id'
]
]
],
'WHERE' => [
'glpi_plugin_soc_case_tickets.plugin_soc_cases_id' => $cases_id
],
'ORDER' => [
'glpi_tickets.date_creation DESC'
]
]);
return $iterator;
}
/**
* Get cases for a ticket
*
* @param integer $tickets_id
* @return DBmysqlIterator
*/
static function getCasesForTicket($tickets_id) {
global $DB;
$iterator = $DB->request([
'SELECT' => [
'glpi_plugin_soc_cases.*',
'glpi_plugin_soc_case_tickets.id AS link_id'
],
'FROM' => 'glpi_plugin_soc_case_tickets',
'LEFT JOIN' => [
'glpi_plugin_soc_cases' => [
'FKEY' => [
'glpi_plugin_soc_case_tickets' => 'plugin_soc_cases_id',
'glpi_plugin_soc_cases' => 'id'
]
]
],
'WHERE' => [
'glpi_plugin_soc_case_tickets.tickets_id' => $tickets_id
],
'ORDER' => [
'glpi_plugin_soc_cases.date_creation DESC'
]
]);
return $iterator;
}
}