mirror of
https://github.com/tips-of-mine/GLPI-Plugin-SOC-Case-Management.git
synced 2025-06-28 13:48:42 +02:00
325 lines
8.9 KiB
PHP
325 lines
8.9 KiB
PHP
<?php
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/**
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* SOC Case Class
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*/
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class PluginSocCase extends CommonDBTM {
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static $rightname = 'plugin_soc_case';
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// Severity levels
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const SEVERITY_CRITICAL = 'critical';
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const SEVERITY_HIGH = 'high';
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const SEVERITY_MEDIUM = 'medium';
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const SEVERITY_LOW = 'low';
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// Case statuses
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const STATUS_NEW = 'new';
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const STATUS_ASSIGNED = 'assigned';
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const STATUS_IN_PROGRESS = 'in_progress';
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const STATUS_PENDING = 'pending';
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const STATUS_RESOLVED = 'resolved';
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const STATUS_CLOSED = 'closed';
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/**
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* @return string
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*/
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static function getTypeName($nb = 0) {
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return _n('SOC Case', 'SOC Cases', $nb);
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}
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/**
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* Define tabs to display
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*
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* @param array $options
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* @return array
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*/
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function defineTabs($options = []) {
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$tabs = [];
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$tabs[1] = __('Main');
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$tabs[2] = __('Related Tickets');
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$tabs[3] = __('Related Changes');
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$tabs[4] = __('Timeline');
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$tabs[5] = __('Documents');
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$tabs[6] = __('Notes');
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$tabs[7] = __('History');
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return $tabs;
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}
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/**
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* Get severity options
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*
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* @return array
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*/
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static function getSeverityOptions() {
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return [
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self::SEVERITY_CRITICAL => __('Critical', 'soc'),
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self::SEVERITY_HIGH => __('High', 'soc'),
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self::SEVERITY_MEDIUM => __('Medium', 'soc'),
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self::SEVERITY_MEDIUM => __('Low', 'soc')
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];
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}
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/**
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* Get status options
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*
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* @return array
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*/
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static function getStatusOptions() {
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return [
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self::STATUS_NEW => __('New', 'soc'),
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self::STATUS_ASSIGNED => __('Assigned', 'soc'),
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self::STATUS_IN_PROGRESS => __('In Progress', 'soc'),
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self::STATUS_PENDING => __('Pending', 'soc'),
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self::STATUS_RESOLVED => __('Resolved', 'soc'),
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self::STATUS_CLOSED => __('Closed', 'soc')
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];
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}
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/**
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* Show form
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*
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* @param integer $ID
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* @param array $options
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* @return boolean
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*/
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function showForm($ID, $options = []) {
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global $CFG_GLPI;
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$this->initForm($ID, $options);
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$this->showFormHeader($options);
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echo "<tr class='tab_bg_1'>";
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echo "<td>" . __('Name') . "</td>";
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echo "<td>";
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echo Html::input('name', ['value' => $this->fields['name']]);
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echo "</td>";
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echo "<td>" . __('Status') . "</td>";
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echo "<td>";
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Dropdown::showFromArray('status', self::getStatusOptions(), ['value' => $this->fields['status']]);
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echo "</td>";
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echo "</tr>";
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echo "<tr class='tab_bg_1'>";
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echo "<td>" . __('Severity', 'soc') . "</td>";
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echo "<td>";
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Dropdown::showFromArray('severity', self::getSeverityOptions(), ['value' => $this->fields['severity']]);
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echo "</td>";
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echo "<td>" . __('Technician') . "</td>";
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echo "<td>";
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User::dropdown(['name' => 'users_id_tech',
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'value' => $this->fields['users_id_tech'],
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'entity' => $this->fields['entities_id'],
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'right' => 'interface']);
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echo "</td>";
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echo "</tr>";
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echo "<tr class='tab_bg_1'>";
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echo "<td>" . __('Description') . "</td>";
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echo "<td colspan='3'>";
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Html::textarea([
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'name' => 'description',
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'value' => $this->fields['description'],
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'cols' => 125,
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'rows' => 5
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]);
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echo "</td>";
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echo "</tr>";
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$this->showFormButtons($options);
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return true;
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}
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/**
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* Get search options
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*
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* @return array
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*/
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function rawSearchOptions() {
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$tab = [];
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$tab[] = [
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'id' => 'common',
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'name' => self::getTypeName(2)
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];
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$tab[] = [
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'id' => '1',
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'table' => $this->getTable(),
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'field' => 'name',
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'name' => __('Name'),
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'datatype' => 'itemlink',
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'massiveaction' => false
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];
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$tab[] = [
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'id' => '2',
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'table' => $this->getTable(),
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'field' => 'id',
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'name' => __('ID'),
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'massiveaction' => false,
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'datatype' => 'number'
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];
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$tab[] = [
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'id' => '3',
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'table' => $this->getTable(),
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'field' => 'severity',
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'name' => __('Severity', 'soc'),
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'datatype' => 'specific',
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'searchtype' => ['equals', 'notequals']
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];
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$tab[] = [
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'id' => '4',
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'table' => $this->getTable(),
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'field' => 'status',
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'name' => __('Status'),
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'datatype' => 'specific',
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'searchtype' => ['equals', 'notequals']
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];
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$tab[] = [
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'id' => '5',
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'table' => $this->getTable(),
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'field' => 'date_creation',
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'name' => __('Creation date'),
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'datatype' => 'datetime',
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'massiveaction' => false
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];
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$tab[] = [
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'id' => '6',
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'table' => $this->getTable(),
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'field' => 'date_mod',
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'name' => __('Last update'),
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'datatype' => 'datetime',
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'massiveaction' => false
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];
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$tab[] = [
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'id' => '7',
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'table' => 'glpi_users',
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'field' => 'name',
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'linkfield' => 'users_id_tech',
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'name' => __('Technician'),
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'datatype' => 'dropdown'
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];
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return $tab;
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}
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/**
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* Create a ticket from this case
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*
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* @param array $input
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* @return integer|boolean
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*/
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function createTicket($input) {
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$ticket = new Ticket();
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$ticket_input = [
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'name' => sprintf(__('[SOC Case #%s] %s', 'soc'), $this->fields['id'], $this->fields['name']),
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'content' => $this->fields['description'],
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'entities_id' => $this->fields['entities_id'],
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'urgency' => self::mapSeverityToUrgency($this->fields['severity']),
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'users_id_recipient' => Session::getLoginUserID()
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];
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$tickets_id = $ticket->add($ticket_input);
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if ($tickets_id) {
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$this->addTicket($tickets_id);
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return $tickets_id;
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}
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return false;
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}
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/**
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* Create a change from this case
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*
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* @param array $input
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* @return integer|boolean
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*/
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function createChange($input) {
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$change = new Change();
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$change_input = [
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'name' => sprintf(__('[SOC Case #%s] %s', 'soc'), $this->fields['id'], $this->fields['name']),
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'content' => $this->fields['description'],
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'entities_id' => $this->fields['entities_id'],
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'urgency' => self::mapSeverityToUrgency($this->fields['severity']),
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'users_id_recipient' => Session::getLoginUserID()
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];
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$changes_id = $change->add($change_input);
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if ($changes_id) {
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$this->addChange($changes_id);
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return $changes_id;
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}
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return false;
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}
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/**
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* Map SOC severity to GLPI urgency
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*
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* @param string $severity
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* @return integer
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*/
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static function mapSeverityToUrgency($severity) {
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switch ($severity) {
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case self::SEVERITY_CRITICAL:
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return 5; // Very high
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case self::SEVERITY_HIGH:
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return 4; // High
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case self::SEVERITY_MEDIUM:
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return 3; // Medium
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case self::SEVERITY_LOW:
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return 2; // Low
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default:
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return 3; // Medium by default
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}
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}
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/**
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* Add a ticket to this case
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*
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* @param integer $tickets_id
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* @return boolean
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*/
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function addTicket($tickets_id) {
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global $DB;
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$case_ticket = new PluginSocCaseTicket();
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return $case_ticket->add([
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'plugin_soc_cases_id' => $this->fields['id'],
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'tickets_id' => $tickets_id,
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'date_creation' => $_SESSION["glpi_currenttime"]
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]);
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}
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/**
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* Add a change to this case
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*
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* @param integer $changes_id
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* @return boolean
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*/
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function addChange($changes_id) {
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global $DB;
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$case_change = new PluginSocCaseChange();
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return $case_change->add([
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'plugin_soc_cases_id' => $this->fields['id'],
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'changes_id' => $changes_id,
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'date_creation' => $_SESSION["glpi_currenttime"]
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]);
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}
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} |