GLPI-Plugin-SOC-Case-Management/front/timeline.ajax.php

<?php
include ("../../../inc/includes.php");

// Check for AJAX request
header("Content-Type: application/json; charset=UTF-8");

// Check if plugin is activated
if (!Plugin::isPluginActive("soc")) {
   http_response_code(404);
   die(json_encode(['error' => 'Plugin not active']));
}

Session::checkLoginUser();

if (!isset($_GET['id']) || !is_numeric($_GET['id'])) {
   http_response_code(400);
   die(json_encode(['error' => 'Invalid ID']));
}

$case_id = intval($_GET['id']);

// Check permission
if (!Session::haveRight("plugin_soc_case", READ)) {
   http_response_code(403);
   die(json_encode(['error' => 'Permission denied']));
}

$case = new PluginSocCase();

if (!$case->getFromDB($case_id)) {
   http_response_code(404);
   die(json_encode(['error' => 'Case not found']));
}

// Get timeline events
$timeline = [];

// Get case creation
$timeline[] = [
   'date' => $case->fields['date_creation'],
   'type' => 'creation',
   'content' => __('Case created', 'soc')
];

// Get case updates from history
$log = new Log();
$logs = $log->getHistoryData($case, 0, 0, ['date_mod' => 'DESC']);

foreach ($logs as $entry) {
   $timeline[] = [
      'date' => $entry['date_mod'],
      'type' => 'update',
      'content' => sprintf(
         __('%s updated %s from %s to %s', 'soc'),
         $entry['user_name'],
         $entry['field'],
         $entry['old_value'],
         $entry['new_value']
      )
   ];
}

// Get related tickets
$case_ticket = new PluginSocCaseTicket();
$tickets = PluginSocCaseTicket::getTicketsForCase($case_id);

foreach ($tickets as $ticket_data) {
   $timeline[] = [
      'date' => $ticket_data['date_creation'],
      'type' => 'ticket',
      'content' => sprintf(
         __('Ticket %s created: %s', 'soc'),
         $ticket_data['id'],
         $ticket_data['name']
      ),
      'ticket_id' => $ticket_data['id']
   ];
}

// Get related changes
$case_change = new PluginSocCaseChange();
$changes = PluginSocCaseChange::getChangesForCase($case_id);

foreach ($changes as $change_data) {
   $timeline[] = [
      'date' => $change_data['date_creation'],
      'type' => 'change',
      'content' => sprintf(
         __('Change %s created: %s', 'soc'),
         $change_data['id'],
         $change_data['name']
      ),
      'change_id' => $change_data['id']
   ];
}

// Sort timeline by date (newest first)
usort($timeline, function($a, $b) {
   return strtotime($b['date']) - strtotime($a['date']);
});

echo json_encode(['timeline' => $timeline]);