GLPI-Plugin-SOC-Case-Management/inc/caseticket.class.php

<?php
/**
 * SOC Case-Ticket relation class
 */
class PluginSocCaseTicket extends CommonDBRelation {
   
   // From CommonDBRelation
   static public $itemtype_1 = 'PluginSocCase';
   static public $items_id_1 = 'plugin_soc_cases_id';
   static public $itemtype_2 = 'Ticket';
   static public $items_id_2 = 'tickets_id';
   
   /**
    * Get tickets for a case
    *
    * @param integer $cases_id
    * @return DBmysqlIterator
    */
   static function getTicketsForCase($cases_id) {
      global $DB;
      
      $iterator = $DB->request([
         'SELECT' => [
            'glpi_tickets.*',
            'glpi_plugin_soc_case_tickets.id AS link_id'
         ],
         'FROM' => 'glpi_plugin_soc_case_tickets',
         'LEFT JOIN' => [
            'glpi_tickets' => [
               'FKEY' => [
                  'glpi_plugin_soc_case_tickets' => 'tickets_id',
                  'glpi_tickets' => 'id'
               ]
            ]
         ],
         'WHERE' => [
            'glpi_plugin_soc_case_tickets.plugin_soc_cases_id' => $cases_id
         ],
         'ORDER' => [
            'glpi_tickets.date_creation DESC'
         ]
      ]);
      
      return $iterator;
   }
   
   /**
    * Get cases for a ticket
    *
    * @param integer $tickets_id
    * @return DBmysqlIterator
    */
   static function getCasesForTicket($tickets_id) {
      global $DB;
      
      $iterator = $DB->request([
         'SELECT' => [
            'glpi_plugin_soc_cases.*',
            'glpi_plugin_soc_case_tickets.id AS link_id'
         ],
         'FROM' => 'glpi_plugin_soc_case_tickets',
         'LEFT JOIN' => [
            'glpi_plugin_soc_cases' => [
               'FKEY' => [
                  'glpi_plugin_soc_case_tickets' => 'plugin_soc_cases_id',
                  'glpi_plugin_soc_cases' => 'id'
               ]
            ]
         ],
         'WHERE' => [
            'glpi_plugin_soc_case_tickets.tickets_id' => $tickets_id
         ],
         'ORDER' => [
            'glpi_plugin_soc_cases.date_creation DESC'
         ]
      ]);
      
      return $iterator;
   }
   
   /**
    * Show cases for a ticket
    *
    * @param Ticket $ticket
    * @return void
    */
   function showForTicket(Ticket $ticket) {
      global $DB;
      
      $ticket_id = $ticket->getID();
      
      if (!$ticket->can($ticket_id, READ)) {
         return false;
      }
      
      $cases = self::getCasesForTicket($ticket_id);
      $nb = count($cases);
      
      echo "<div class='spaced'>";
      
      if ($nb > 0) {
         echo "<table class='tab_cadre_fixehov'>";
         
         $header = "<tr>";
         $header .= "<th>" . __('Name') . "</th>";
         $header .= "<th>" . __('Status') . "</th>";
         $header .= "<th>" . __('Severity', 'soc') . "</th>";
         $header .= "<th>" . __('Creation date') . "</th>";
         $header .= "</tr>";
         
         echo $header;
         
         foreach ($cases as $data) {
            $case = new PluginSocCase();
            $case->getFromDB($data['id']);
            
            echo "<tr class='tab_bg_1'>";
            echo "<td><a href='".Plugin::getWebDir('soc')."/front/case.form.php?id=".$data['id']."'>".$data['name']."</a></td>";
            echo "<td><span class='soc-status soc-status-".$data['status']."'>".$case->getStatusOptions()[$data['status']]."</span></td>";
            echo "<td><span class='soc-severity soc-severity-".$data['severity']."'>".$case->getSeverityOptions()[$data['severity']]."</span></td>";
            echo "<td>".Html::convDateTime($data['date_creation'])."</td>";
            echo "</tr>";
         }
         
         echo "</table>";
      } else {
         echo "<p class='center'>".__('No SOC case associated with this ticket', 'soc')."</p>";
      }
      
      // If user has rights to create cases
      if (Session::haveRight('plugin_soc_case', CREATE)) {
         echo "<div class='center'>";
         echo "<a href='".Plugin::getWebDir('soc')."/front/case.form.php?tickets_id=".$ticket_id."' class='submit'>";
         echo __('Create SOC case from this ticket', 'soc');
         echo "</a>";
         echo "</div>";
      }
      
      echo "</div>";
   }
   
   /**
    * Show form for linking a ticket to a case
    *
    * @param integer $cases_id
    * @param array $options
    * @return void
    */
   function showFormForCase($cases_id, $options = []) {
      global $CFG_GLPI;
      
      $case = new PluginSocCase();
      $case->getFromDB($cases_id);
      
      echo "<form method='post' action='".Plugin::getWebDir('soc')."/front/case.form.php'>";
      echo "<div class='spaced'>";
      echo "<table class='tab_cadre_fixe'>";
      echo "<tr class='tab_bg_2'><th colspan='2'>".__('Link a ticket to this case', 'soc')."</th></tr>";
      
      echo "<tr class='tab_bg_1'><td class='right'>".__('Ticket')."</td>";
      echo "<td class='left'>";
      
      Ticket::dropdown(['name' => 'tickets_id', 'entity' => $case->fields['entities_id']]);
      
      echo "</td></tr>";
      
      echo "<tr class='tab_bg_1'>";
      echo "<td class='center' colspan='2'>";
      echo "<input type='hidden' name='plugin_soc_cases_id' value='$cases_id'>";
      echo "<input type='submit' name='add_ticket' value=\""._sx('button', 'Add')."\" class='submit'>";
      echo "</td></tr>";
      
      echo "</table>";
      echo "</div>";
      Html::closeForm();
   }
}